On 5/2/06, William Catlan <[EMAIL PROTECTED]> wrote:
Hello, Perl 5.8.6; RT 3.4.5, using MySQL. I have messed around with permissions, including SetOwner, ModifyTicket, TakeTicket, and StealTicket. I cannot assign ownership of a Ticket. RT Essentials says: 3.6. Assigning a Ticket Tickets can have an owner—the user responsible for working on the ticket or for coordinating the work. To assign a ticket to someone, go to the People form from the ticket display page, and select the user from the Owner drop-down list, as shown in Figure 3-7. This list contains the usernames of all the users allowed to own tickets in the ticket's current queue. I try this, and only "Nobody" appears as an option.
Grant right OwnTicket to groups/users who should be able to OwnTicket. http://wiki.bestpractical.com/?OwnTicket
Please advise. Thanks, Bill _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
-- Best regards, Ruslan.
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
