> 3.6. Assigning a Ticket > > Tickets can have an owner-the user responsible for working on the ticket or > for coordinating the work. To assign a ticket to someone, go to the People > form from the ticket display page, and select the user from the Owner > drop-down list, as shown in Figure 3-7. This list contains the usernames of > all the users allowed to own tickets in the ticket's current queue. > > I try this, and only "Nobody" appears as an option. Grant right OwnTicket to groups/users who should be able to OwnTicket. http://wiki.bestpractical.com/?OwnTicket
Thanks Ruslan. Of course, I did grant that right to a group, at both the Queue and Global levels, along with SeeQueue, but I still could not assign a ticket to someone in the group. I am hoping that someone will confirm this is a bug, or show me something I missed. Bill _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
