Ken, Actually this probably would work out quite nicely.
Do you know by chance what the field name to look On LDAP what the last updated timestamp was? Also, do you just have this as a regular cron job Or are you using the built in RT cron function? T.J. Maciak Internet/Intranet Developer Department of IT City of Grand Rapids P: (616)456-3713 F: (616)456-3448 -----Original Message----- From: Kenneth Marshall [mailto:[EMAIL PROTECTED] Sent: Friday, May 26, 2006 10:14 AM To: Maciak, TJ Cc: [EMAIL PROTECTED]; rt-users@lists.bestpractical.com Subject: Re: [rt-users] User info synchronization with LDAP M. Maciak, We follow the same initial load procedure on the initial E-mail into the system. Then, once a day we compare the timestamp on the LDAP entries with those in RT. Any records that are more recent are updated to the new information automatically. Maybe a process like that would work for you. Ken On Fri, May 26, 2006 at 10:08:18AM -0400, [EMAIL PROTECTED] wrote: > Ah yes, this is a similar problem to what I have encountered. I still > Am trying to think of a decent way to combat it. > > The way I have this system set up is that RT creates a user whether from an > email coming in, or a ticket being created by a priv user for a new requestor. > > Once the user is being created, the ldap info is searched and then that info > is placed in the RT database under the users table into their profile. > > This is generally fine because most people don't change departments, phone > numbers etc. that often so no need to call LDAP server every time every user > Logs in, or every time a ticket has a new requestor etc. - this would be a > lot of lookups! > > Now as an administrator I have added a button for Myself to use which will > automatically update user info in the form for Modify the User > -"Modify.html". This works nicely for me, but not for anyone normal priv > user. > > However, just recently some of the managers have decided they want every priv > user to be able to hit a button at any time which will refresh the the ticket > requestors' data from LDAP and update their profile. This I do not know how > to do yet. I was thinking of doing a custom scrip to handle this, but how > Would I interface a button push into setting off some sort of transaction On > the main ticket page where it shows requestor information?? The other > Thought that ran across my mind was just to have that button point to my Own > .pl file which would then manually update the db after running a new Ldap > query for the user which is passed to the .pl file from the button push. > This seems is definitely possible, but isn?t really part of the > Existing framework that is in RT. I think I would rather go with the > Custom scrip part but I haven?t found any examples how to implement > A custom button push to set off the event. > > > T.J. Maciak > > Internet/Intranet Developer > Department of IT > City of Grand Rapids > P: (616)456-3713 > F: (616)456-3448 > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
