Hi experts, I try to reply to ticket. Normally a group of users is set as AdminCc. This AdminCc list consists of [EMAIL PROTECTED] and [EMAIL PROTECTED] I want to add one Cc ([EMAIL PROTECTED]) user to the Cc list.
I select a ticket and went to "People" page. In the field "watchers" I have added [EMAIL PROTECTED] as type Cc:. Then I have sent reponse. The response has never been sent. If I click on "show" I can see why: in the e-mail sent by RT in the Cc: field you can see that the adresses are set Cc: [EMAIL PROTECTED], , [EMAIL PROTECTED], [EMAIL PROTECTED] with ", ," between user0 and user1. I suspect this this makes the e-mail fail. This is, I suspect, a bug. Any idea how to work around this? Subject: [rt.racf.bnl.gov #168] Re: Test ticket with cc e-mail From: "Tomasz Wlodek via RT" <[EMAIL PROTECTED]> Reply-To: [EMAIL PROTECTED] In-Reply-To: <[EMAIL PROTECTED]> References: <[EMAIL PROTECTED]> <[EMAIL PROTECTED]> <[EMAIL PROTECTED]> Message-ID: <[EMAIL PROTECTED]> Precedence: bulk X-RT-Loop-Prevention: rt.racf.bnl.gov RT-Ticket: rt.racf.bnl.gov #168 Managed-by: RT 3.4.5 (http://www.bestpractical.com/rt/) RT-Originator: [EMAIL PROTECTED] Cc: [EMAIL PROTECTED], , [EMAIL PROTECTED], [EMAIL PROTECTED] MIME-Version: 1.0 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: 8bit X-RT-Original-Encoding: utf-8 X-RT-Original-Encoding: utf-8 Tomasz Wlodek | tel 631-344-7448 Brookhaven Laboratory, Building 510M | fax 631-344-7616 Upton NY 11973-5000 | _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
