Is anyone successfully using RT to interoperate with Seibel?
Would you be willing to share your experiences, particularly any tricks
that made such an arrangement easier?
We are in the preliminary phases of arranging a partnership with
a hardware manufacturer who will OEM our software, and I've just
discovered that the contract mentions that we will use ther Seibel
system to manage support issues. Since we're rolling out RT this is
rather dismaying; I don't want our team to have to spend part of their
day cutting/pasting information between two ticketing systems. (I
thought the whole point of using computers was to *reduce* mindless
repetitive tasks...)
Thanks for any thoughts you can provide,
Ole
--
/Ole Craig
Security Engineer
303-381-3802 (main support hotline)
303-381-3824 (my direct line)
303-381-3801 (fax)
www.stillsecure.com
. . .
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