Did you stop/start your webserver as the CleanlyCustomizeRT document
says to do?
Eric Schultz
United Online
> Thanks for the fast response!!
>
> I tried that....and it didn't like it when I refreshed the page :( I
> commented out the first and last line of my excerpt below. I
> OBVIOUSLY
> did something wrong, any additional help would be really appreciated.
>
> Here is an excerpt for that part of my ShowRequestor file
>
>
> % unless ($requestor->Privileged) {
> <&| /Widgets/TitleBox, title_href => $has_right_adminusers ?
> "$RT::WebPath/Admin/Users/Modify.html?id=".$requestor->id : undef,
> title=> loc("More about [_1]", $name) &>
>
> %# Additional information about this user. Empty by default.
> <& /Elements/Callback, _CallbackName => 'AboutThisUser', requestor =>
> $requestor, %ARGS &>
>
> <&|/l&>Comments about this user</&>:<br />
> <b><% ($requestor->Comments || loc("No comment entered about this
> user")) %></b><br />
>
> <&|/l, $rows &>This user's [_1] highest priority tickets</&>:<br />
> <ul>
> %while (my $w=$tickets->Next) {
> <li><a
> href="<%$RT::WebPath%><%$DisplayPath%>?id=<%$w->id%>"><%$w->Id%>:
> <%$w->Subject%></a> (<%$w->Status%>)
> %}
>
> -----Original Message-----
> From: Schultz, Eric [mailto:[EMAIL PROTECTED]
> Sent: Friday, July 28, 2006 1:28 PM
> To: Helmuth Ramirez; [email protected]
> Subject: RE: [rt-users] More About Window for Privileged Users
>
> > Hi all,
> > I'd like to know if I can get the nice little "More
> About" window to
> > show up for my users. I imported them from LDAP and they're all
> > privileged, but because of that right, it seems I don't get
> that nice
> > little feature :(
> >
> > Is there a clean way I can enable that for them?
>
> Sure - in /path/to/your/rt/share/html/Ticket/Elements/ShowRequestor,
> remove the lines:
>
> 65: % unless ($requestor->Privileged) {
> 84: %}
>
> Then, you'll get this for all users, not just Unprivileged. The even
> "cleaner" way to do this would be to make a copy of the same file, put
> it in the "local" heirarchy, then make your changes there. See
> http://wiki.bestpractical.com/index.cgi?CleanlyCustomizeRT for details
> on using 'local'.
>
> Eric Schultz
> United Online
>
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