On Mon, 2006-08-21 at 23:39 -0400, Jesse Vincent wrote:
> > We have the same problem. In 3.0 only privileged users are returned in
> > the query builder, in 3.4+ all users are returned.
>
> Have you granted "OwnTicket" to Everybody or Unprivileged users?
Our settings are as follows
Group Rights - System Groups - * - No Rights Granted
User Groups - * - No Rights Granted
User Rights - All Users - No Rights Granted
Global Group Rights - * - No Rights Granted (including Everyone)
Global User Rights - * - No Rights Granted
But I do not know what RT does by default when a ticket is created on
receipt of an email - ie. does it set OwnTicket even if the permissions
are set as above?
Then the next question is how does one unset OwnTicket for those users
that 'should not' have this?
--
Regards
Theo
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
