> > It should not. > > > > > > Then the next question is how does one unset OwnTicket for those users > > > that 'should not' have this? > > > > Can you tell where OwnTicket is being set? > > Afraid not - our system running RT3.0 is pretty much default - tickets > come in mainly via email into various queues as per our setup. From > there on everything is standard... > > What is interesting is that RT3.0 query builder only shows privileged > users but RT3.4+ does not select on the 'privileged' status.
Yep. That behaviour was...less correct and masked a possibly dangerous configuration. > A hint on where to start looking would be useful... as well as a hint on > how to unset OwnerTicket. SELECT * from ACL where RightName = 'OwnTickets'; or Todd's RTx::RightsMatrix. > -- > Regards > Theo > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
