Questions;
Is you support person an adminCc on the queue where the ticket was
created ??
Have you got global scrip On Create, Notify AdminCc enabled with valid
template (You can check that from Global/scrips)
have you got (/etc/request-trackerxxx/RT_SiteConfig.pm,
Set($NotifyActor, 1); and did you restart the web server after modifying
RT_SiteConfig.pm?
if the answers to all the above is yes, then your support person will
most definitely get an email? (providing his/her email address in RT is
correct)
Regards;
Roy
joey wrote:
no, it is not.
for ex.:
someone calls your support-hotline and leaves his e-mail adress for
contact. the support guy *creates* the ticket, but the *requestor* will
be the guy who made the call.
Tanu Mehrotra wrote:
whts hrm ??
i guess notify requestor is equivalent notifycreator .isn't tht ?
-----Original Message-----
From: joey [mailto:[EMAIL PROTECTED]
Sent: Tuesday, September 19, 2006 3:50 PM
To: Tanu Mehrotra
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] notify creator of a ticket
hrm,
condition: on create
action: where-is-the-"notifycreator"-action ?
[...]
just tried "notfiy other recipients".. without success.
Tanu Mehrotra wrote:
select various options from ..
Description:
Condition:
Action:
Template :
Stage:
-----Original Message-----
From: joey [mailto:[EMAIL PROTECTED]
Sent: Tuesday, September 19, 2006 3:38 PM
To: Tanu Mehrotra
Subject: Re: [rt-users] notify creator of a ticket
and what to put in the new scrip ? :)
Tanu Mehrotra wrote:
just login as root.
goto configuration ->Global->scrips->new scrip
Regards,
Tanu
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of joey
Sent: Tuesday, September 19, 2006 3:30 PM
To: Marouane Himdi; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] notify creator of a ticket
Hey,
yes.. thats what i tried first - but the creator does not an email.
Marouane Himdi wrote:
Add the entry below in your config file
(/etc/request-trackerxxx/RT_SiteConfig.pm
Set($NotifyActor, 1);
Best regards
Marouane
-----Message d'origine-----
De : [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] De la part de spam
Envoyé : mardi 19 septembre 2006 11:30 À :
rt-users@lists.bestpractical.com Objet : [rt-users] notify creator
of a ticket
Hi there,
anyone knows where to activate something like "notfiy creator"?! I
want the creator of a ticket (even if he's not the requestor) to get
a confirmation email.
any hints?
joey
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com Commercial support:
[EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com Commercial support:
[EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
