All,Sorry for answering my own post. My problem was with the $RTAddressRegexp value in RT_SiteConfig.pm.
As I understand it, this variable is used to avoid creating email loops by not sending email to any addresses that match the regex stored in this variable.
This was my regex: '^[systems|helpdesk|[EMAIL PROTECTED]'It was meant to catch [EMAIL PROTECTED], [EMAIL PROTECTED], [EMAIL PROTECTED], [EMAIL PROTECTED], [EMAIL PROTECTED], [EMAIL PROTECTED], [EMAIL PROTECTED], etc ...
Perl regex character classes are character based, not string based (duh). So if the characters in the email address were also in [systemshelpdeskwebmaster], the user would not get email. What I meant, and what is currently working, is this:
'^systems|helpdesk|[EMAIL PROTECTED]' Thanks to everyone that responded. Isaac Vetter Isaac Vetter wrote:
Hello All,There are some users that RT won't send email to, upon 'Reply'ing to a ticket, these users, both as Requestors and as AdminCC's, are not listed in the "This message will be sent to" box.On a clean install (rt3.4.5, perl5.8.8, postgresql7.4, apache1.3, solaris10) there are four autocreated users. Each user is a global SuperUser, each user is a watcher in the default General queue. The same two users are consistently not sent email. The other two users are always sent email, both as Requestors and as AdminCC's."not sent email" means that they never receive email from RT and are never listed on the "Update Ticket" page.rt.log doesn't contain an error, even at [debug]. The default scrips are in place. All four users are privileged, Global SuperUsers and AdminCC Watchers on the queue.I'm at my wit's end, any suggestions greatly appreciated. Thanks, Isaac Vetter ------------------------------------------------------------------------ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED]Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
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