Josh Barron wrote: > Ok that didn't seem to solve the problem. > > When I reply to a ticket, (with the correct Ticket ID in the subject, > unchanged), i get two messages back saying the same thing: > >> RT could not load a valid user, and RT's configuration does not allow >> for the creation of a new user for this email > ([EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>). > > The second message has the following in addition to the message above: > "You might need to grant 'Everyone' the right 'ReplyToTicket' for the > queue Customer." > > My /etc/aliases/ looks like this: > correspond: "|/opt/rt3/bin/rt-mailgate --queue 'Customer Support' > --action correspond --url http://rt.netcentralinc.net/"; > > ------------------------------------------------------------------------ > *From:* Ruslan Zakirov [mailto:[EMAIL PROTECTED] > *Sent:* Tue 10/3/2006 7:00 PM > *To:* Josh Barron > *Cc:* [email protected] > *Subject:* Re: [rt-users] RE: RT-Mailgate Setup Errors > > use quotes: > rt-mailgate --queue 'my queue name with spaces' ... > > On 10/4/06, Josh Barron <[EMAIL PROTECTED]> wrote: >> >> >> >> >> Actually I think I've made some progress. Looks like the error below was >> related specifically to apache. Now, when I try to send a message to >> [EMAIL PROTECTED], RT replies with the following: >> >> >> >> RT could not load a valid user, and RT's configuration does not allow >> for the creation of a new user for this email ([EMAIL PROTECTED]). >> >> >> >> Whats up with that? Is it because I have a space in my Queue (in my alias >> file) or what. I checked and my user IS specified with >> [EMAIL PROTECTED] in RT so it should be able to validate. Whats > going >> on here? >> >> >> >> -Josh >> >> >> >> ________________________________ >> >> >> From: Josh Barron >> Sent: Tuesday, October 03, 2006 6:05 PM >> To: '[email protected]' >> Subject: RT-Mailgate Setup Errors >> >> >> >> Hi everyone, >> >> >> >> I'm having some problems setting up RT-Mailgate and as usual looking it up >> on the web is not helping me because of the uniqueness (and vagueness) of >> the error. >> >> >> >> Here is the relevant line in my postfix aliases file: >> >> >> >> correspond: "|/opt/rt/3/bin/rt-mailgate --queue Customer Support >> --action correspond --url http://rt.netcentralinc.net/"; >> >> >> >> >> >> I never get a failure daemon back, but the message never gets to my RT >> instance. I've allowed rt-mailgate to access REST directory as > mentioned in >> the wiki (though I'm not sure how that helps). >> >> >> >> Oct 3 17:51:26 web postfix/smtpd[18695]: 62A8A88DA: >> client=unknown[66.213.158.39] >> >> Oct 3 17:51:26 web postfix/smtpd[18695]: > unknown[66.213.158.39]: 250 Ok >> >> Oct 3 17:51:26 web postfix/smtpd[18695]: < unknown[66.213.158.39]: DATA >> >> Oct 3 17:51:26 web postfix/smtpd[18695]: > unknown[66.213.158.39]: > 354 End >> data with <CR><LF>.<CR><LF> >> >> Oct 3 17:51:26 web postfix/smtpd[18695]: public/cleanup socket: wanted >> attribute: status >> >> Oct 3 17:51:26 web postfix/cleanup[18698]: 62A8A88DA: >> > message-id=<[EMAIL PROTECTED]> >> >> Oct 3 17:51:26 web postfix/qmgr[18465]: 62A8A88DA: >> from=<[EMAIL PROTECTED]>, size=2136, nrcpt=1 (queue active) >> >> Oct 3 17:51:26 web postfix/smtpd[18695]: input attribute name: status >> >> Oct 3 17:51:26 web postfix/smtpd[18695]: input attribute value: 0 >> >> Oct 3 17:51:26 web postfix/smtpd[18695]: public/cleanup socket: wanted >> attribute: reason >> >> Oct 3 17:51:26 web postfix/smtpd[18695]: input attribute name: reason >> >> Oct 3 17:51:26 web postfix/smtpd[18695]: input attribute value: (end) >> >> Oct 3 17:51:26 web postfix/smtpd[18695]: public/cleanup socket: wanted >> attribute: (list terminator) >> >> Oct 3 17:51:26 web postfix/smtpd[18695]: input attribute name: (end) >> >> Oct 3 17:51:26 web postfix/smtpd[18695]: > unknown[66.213.158.39]: > 250 Ok: >> queued as 62A8A88DA >> >> Oct 3 17:51:26 web postfix/smtpd[18695]: < unknown[66.213.158.39]: QUIT >> >> Oct 3 17:51:26 web postfix/smtpd[18695]: > unknown[66.213.158.39]: > 221 Bye >> >> Oct 3 17:51:26 web postfix/smtpd[18695]: match_hostname: unknown ~? >> 66.213.158.32/27 >> >> Oct 3 17:51:26 web postfix/smtpd[18695]: match_hostaddr: 66.213.158.39 ~? >> 66.213.158.32/27 >> >> Oct 3 17:51:26 web postfix/smtpd[18695]: disconnect from >> unknown[66.213.158.39] >> >> Oct 3 17:51:26 web postfix/smtpd[18695]: master_notify: status 1 >> >> Oct 3 17:51:26 web postfix/smtpd[18695]: connection closed >> >> Oct 3 17:51:27 web postfix/local[18699]: 62A8A88DA: >> to=<[EMAIL PROTECTED]>, relay=local, delay=1, status=deferred >> (temporary failure. Command output: An Error Occurred > ================= 403 >> Forbidden ) >> >> Oct 3 17:53:06 web postfix/smtpd[18695]: rewrite stream disconnect >> >> Oct 3 17:53:06 web postfix/smtpd[18695]: proxymap stream disconnect >> >> Oct 3 17:53:06 web postfix/smtpd[18695]: idle timeout -- exiting >> >> >> >> >> >> What am I doing wrong? It appears that the message is just getting > deferred >> and held in the mail queue but I can't seem to figure out why. The info >> messages above seem to indicate that it doesn't know what networks it can >> accept mail from, even though the networks listed are on the $My_Networks, >> and I can send messages to other addresses on this server from the same >> machine. It seems completely related to RT. >> >> >> >> Any ideas. I REALLY would appreciate the help >> >> >> >> Best Regards, >> >> >> >> Josh Barron >> >> Systems Administration >> >> NetCentral Inc. >> >> P: 208.376.3130 >> >> F: 208.514.4527 >> >> >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com > <http://wiki.bestpractical.com/> >> Commercial support: [EMAIL PROTECTED] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com > <http://rtbook.bestpractical.com/> >> >> > > > -- > Best regards, Ruslan. > > > > ------------------------------------------------------------------------ > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com
Have you made sure your user is listed under the Privileged group? -- Mathew _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
