Rob, out of the box, RT does not have that behavior, but it should be fairly straightforward to customize the interface to add a button for that. We added a "delete ticket" button to the top right of our install, among other customizations. The following link maybe a good starting point. Claude
http://wiki.bestpractical.com/index.cgi?CleanlyCustomizeRT On Wed, Nov 01, 2006 at 10:26:33AM -0800, Rob Walker wrote: > I am trying to help some co workers with evaluating RT for > implementation. They want the same package for tech support, > development (displacing bugzilla), and IT helpdesk. > > I was showing one decision maker a fresh install of 3.4, as well as an > in-use copy of 3.6, and there was a requirement that I couldn't "click > my mouse three times" and make happen. > > The quick version is 'create "depends on" tickets without re-entering > data'. The long version is as follows: > > 1. Ticket comes into tech support queue. > 2. CustEng finds out the problem is because of a bug. > 3. CustEng clicks on magic button. > 4. Data from currently opened ticket in CustSupport queue is brought > forward into a new ticket in the SwEng queue, which the CustEng > reviews and then submits. Of course, the CustSupport ticket > "depends on" the SwEng ticket automagically. > > Thanks, > Rob > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com **************************************************************************** Claude M. Schrader 302-295-4707 Network Technician 215-701-6500 x4707 Consult Dynamics/DCANet 888-4DCANet (888-432-2638) [EMAIL PROTECTED] http://www.dca.net ****************************************************************************
pgp4kxLKfE1Og.pgp
Description: PGP signature
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
