Best as I can tell, simple search just searches subjects.
After you search using simple search if you click on "Edit Search"
you'll see something like ( Subject LIKE 'search term' ).
So you can see that the search you are executing is not looking at the
body of tickets.
Kyle Sharp wrote:
I am continually frustrated by the search function in the RT program. I
want to search through the content of a ticket, but everytime I attemp to I
get a returned result of zero. Even if I go to an advanced search and enter
"content LIKE 'word'" I still get a result of nothing. However, I am able
to perform a search by looking for a word that is contained in the subject,
but never a word that is in the content. I started originally with RT Ver
3.4.5 running with ActivePerl ver. 5.8.8, Apache server 2.2.3, and MySQL
Server 5.0 on a WindowXP machine. I then attempted to search through the
wiki and other online articles to reveal any information on the problem that
I am having. When I could not find anything, I then attempted to move to a
Linux box and try from there. I used RT Ver. 3.6.3 with ActivePerl ver.
5.8.8, Apache server 2.2.3, and MySQL Server 5.0. Then I still had the same
problem with the search not searching through the content of the tickets
that I created. I then went back to my WindowsXP machine and went from
MySQL Server 5.0 to MySQL Server 4.1 to see if that was part of the problem.
Alas, I have still run into the same problem. I would really like to use
this program for my Help Desk solution, but I am not sure why I am having
this difficulty. Any help would be appreciated.
Thanks
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Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
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Buy a copy at http://rtbook.bestpractical.com
