On Thu, Jan 11, 2007 at 05:54:24PM +0100, Sven Sternberger wrote:
Sven> Hello!
Sven>
Sven> strange effect in our RT 3.6.1 installation. I entered the following
Sven> lines in the web gui as reply:
The problem here is that "CPAN>" looks an awful lot like a standard
message quoting style. And RT uses a heuristic to figure out what text
looks like it's quoted. :
Sven> >>
Sven> >From the cmd-shell: perl -MCPAN -e shell
Sven>
Sven> cpan> test Math::Trig
Sven>
Sven> (just to make sure I won't have to start from scratch again afterwards)
Sven>
Sven> cpan> install Math::Trig
Sven>
Sven> That went ok as well ...
Sven> <<
Sven>
Sven> I recognized that the lines which starts with cpan vanished in the ticket
display.
Sven> In the resulting email and with the command line client they show up.
Sven>
Sven> I tried to track down the problem, it only happens when I made a reply
Sven> to an transaction, a reply to the ticket is always ok.
Sven> The weird thing is that sometimes the first reply
Sven> is okay but in the second reply the new entered lines are vanished again
Sven> (the lines from the first try are still visible)
Sven>
Sven> It is not the word "cpan" which triggers the problem, but anything
Sven> in the form /^\w+>/ (this is an regexp).
Sven>
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