Hi Everyone,
Anyone know the procedure to set things up such that when the ticket owner is changes, that the requestor is sent an e-mail message so they know who is working their request? I thought of using the "Watcher" permission, but it seems to only work on reply to ticket. Any ideas would be welcome. Nick ------------------------------------------------------------------------ --------- Nick Metrowsky Consulting System Administrator 303-684-4785 Office 303-684-4100 Fax [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> DigitalGlobe (r), An Imaging and Information Company http://www.digitalglobe.com <http://www.digitalglobe.com> ------------------------------------------------------------------------ ---------
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