Hi there;
rt-3.6.1 apache2, mod_perl2, mysql5
When a ticket is created from the web interface,an agent in most cases
will enter a customer email address as requester, is there any way that
this action is added/included in the ticket history, similar to how
adding a requester from the People tab is recorded (user - Requester
Blah added) ..
I know I need to call
Transaction->AddWatcher,
but how and from where ??
Many thanks;
Roy
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