At Tuesday 4/3/2007 11:38 AM, Kenneth Crocker wrote:
Stephen,
In response to the "The saved search related rights on a
group seem not to be used for anything." comment; The saved
searches privileges for groups is based on the fact that the whole
point of assigning group privileges to a Queue is because the owner
of that Queue, or users, may not want others outside said
privileged group(s) to see (possible critical/restricted ie.
payroll) info on the tickets in that Queue. Hence, it was
considered inappropriate to allow users outside a privileged group
to use/save search Queries for tickets in a Queue with sensitive info.
Kenn
LBNL
Hello Kenn,
I'm not sure your answer addresses the question.
Supposing you would like to grant "read-only" access to your queue to
another group of people. You'd set up a new group and grant them the
appropriate rights to your queue. Perhaps you'd also like them to see
and use your own group's saved searches. How would you do that? It
would seem that granting the read-only group "ShowSavedSearches"
rights on your own group should do the trick, but it doesn't. I'm
still unclear on what the "ShowSavedSearches" right on a group is
used for in RT.
Access to tickets themselves is controlled through queue & other acls
- allowing someone to view and run a saved search doesn't allow them
to see tickets they have no rights to.
Steve
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