Andree;
You can do that via scrips and templates, create a template similar to
the auto-reply template if you like but at the very top add the line:
To: [EMAIL PROTECTED]
Then create a scrip on Create notify other recipients using your new
template , and it should work.
Roy
Andree Kupka wrote:
Hello,
we need sometimes to forward tickets as mails to 3rd party's who don't work
with RT. Ok we can work with CC, but some of our colleagues and supplier did
not react on mails when they are only in CC.
I found this threat but unfortunately this is only with CC mails
http://www.gossamer-threads.com/lists/rt/users/49501?search_string=forward;#49501
Any idea how to do?
Thanks
Andree
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