Hi, thanks, but unfortunately we have more than one 3rd party (approx 25).
Andree ----- Original Message ---- From: Roy El-Hames <[EMAIL PROTECTED]> To: Andree Kupka <[EMAIL PROTECTED]> Cc: [email protected] Sent: Friday, April 20, 2007 2:21:39 PM Subject: Re: [rt-users] Forward tickets as mails to 3rd party's Andree; You can do that via scrips and templates, create a template similar to the auto-reply template if you like but at the very top add the line: To: [EMAIL PROTECTED] Then create a scrip on Create notify other recipients using your new template , and it should work. Roy Andree Kupka wrote: > Hello, > > > > we need sometimes to forward tickets as mails to 3rd party's who don't work > with RT. Ok we can work with CC, but some of our colleagues and supplier did > not react on mails when they are only in CC. > > > > I found this threat but unfortunately this is only with CC mails > http://www.gossamer-threads.com/lists/rt/users/49501?search_string=forward;#49501 > > > > Any idea how to do? > > > > Thanks > > Andree > > > > > > > __________________________________________________ > Do You Yahoo!? > Tired of spam? Yahoo! Mail has the best spam protection around > http://mail.yahoo.com > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
