Chris Dunning wrote:
Torbjørn -
Depending on the definition of "stand alone application," my
suggestion may or may not work, but I would look into using the REST
interface that comes with RT. You would be limited in that not all
actions are supported but you can do basic things like pulling
information about a ticket and replying to it. This is dependent on
having an HTTP connection to the server, which makes it not
"standalone," but if you're dependent on a connection to the MySQL
database that's not much different. An advantage to this option is that
RT handles the ACL checks for you. If you handle the connection over
HTTPS I think it would be very secure - at least as much as logging in
directly to the ticket system through a browser.
Hi
By "stand alone application" I mean an application that you start on
your computer and not a web interface.
I'll take a look on the REST interface either at work or when I get
home, but it sounds interesting. My only concern is whether it will be
able to get all the information that we need in an OK way. I would say
my first concern regarding this is queue handling and updating the view
of tickets in main window.
--
Best Regards
Torbjørn Moen on behalf on the RTGUI developers
http://hovedprosjekter.hig.no/v2007/imt/in/rtgui/
Bugtracker: http://mantis.hig.no
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