Hi! We've freshly set up RT on a Gentoo box and most of it runs very well by now. Most tickets will be opened through incoming emails.
This is my current issue: Only text attachments are saved to the database. All other (tested with JPG) file types that are sent in via mail (inline or as attachment) or attached on the web GUI don't work. The result is, that the filename is shown in the ticket, but it is not linked. The DB row contains the filename, content Type but no content. The max size for attachments in the RT_SiteConfig is set to >10MB, and also MySQL's "max_packet_size" is set to a big value. The images I tried to attach were <300K, so that shouldn't be a problem I think. Any help on this issue is very appreciated! Cheers, Mario _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com