> If, for the sake of argument, Best Practical were to rewrite RT, what > would you want to see in the new product?
- Multiple Ticket Owners. - Sub-selections in Custom Field input. Eg) Choose a Department, you can then only select certain other fields based on that choice. - Mandatory fields. Custom fields are weak on this currently, I can set something to mandatory but RT ignores it. Time Worked not being filled in on ticket resolve is an issue we are having here. A tick box per queue making it mandatory would be nice. - Resolved Tickets not springing open when someone replies saying "thanks". - HTML in Templates so we can highlight parts of a reply better. - Reminder system that sends out Emails to remind owners and provides a summary to managers showing what tickets are over due. - LDAP/ActiveDirectory native support, particularly Groups. - Import of Custom Fields from text file list. (cut and pasting from excel is soo much fun) - A way copy a Queues setup from one system to another eg) our Dev system to our Production System. - Backup, Restore, Clustering - Enterprise level stuff built in would help 'sell' RT to larger organizations of the size that will pay for support. Thanks, Scott _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
