Even though it's not necessarily things that should be added into RT itself, these are things that we've wanted to see in regards to RT.
A way to keep track of daily/weekly recurring tasks integrated into RT would be nice. Assign task X to group Y. Anyone in group Y can update/complete the task. Every $recurrence days (Daily/Weekly/Mon,Wed,Fri/etc) a new instance of the task shows up, automatically. Basically part of Hiveminder within RT. So far, this is the only thing preventing us from completely getting rid of our old help desk application, since we haven't really been able to find a replacement that just "feels right". The ability to send out "random" (for definable values of "random") feedback surveys that include ticket history/number, and definable questions for the requestors of a ticket to fill out. Having the filled out surveys linked directly within the ticket details, and from searches, but only to "managers", and other key people. Stats about number of surveys sent out vs number completed, and time to completion Would Be Nice(TM). We have started working on this using custom fields, custom field permissions, and external an CGI/database, but having it more tightly integrated into RT would be nice. Integrating some of the excellent add-ons that others have created would be another nice thing. RTx-Calendar, RTx-EmailCompletion, and jscalendar for example. The only other things that we really wanted to see added, we've been able to add on our own, so far: Soft closing tickets (ticket actually closes after X days in "pending" status), tracking items sent out in regards to tickets, weekly reports of items sent out. -- Jacob Helwig PC Technician Busch's Help Desk Desk: x35221 Direct: 734-214-8221 -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jesse Vincent Sent: Tuesday, May 01, 2007 1:55 PM To: RT Users Subject: [rt-users] RT 4 If, for the sake of argument, Best Practical were to rewrite RT, what would you want to see in the new product? Think big. Jesse _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com