Hey Jesse;
Think big.
One idea I have would be to maintain a focus on simplicity.
I hadn't intended to reply to this, because I figured that there would be no shortage of suggestions.
Although I'd like to see bundled LDAP integration, methods for better handling spam, ajax RT's and RTFM's web interface, the ability to more easily create scrips ...
The single thing that would increase adoption rates of RT is easier installation; be that a live cd, an option of bundled perl mods/db, or, preferably, just a simple install.
Isaac Vetter
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