I forgot yesterday something that I think would be important: 1. Ability to track different types of SLA, based on ticket Categories and have reporting and escalation process around SLAs.
Justin Brodley -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kevin Squire Sent: Wednesday, May 02, 2007 12:27 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT 4 On Tue, 1 May 2007 13:54:43 -0400 Jesse Vincent <[EMAIL PROTECTED]> wrote: > If, for the sake of argument, Best Practical were to rewrite RT, what > would you want to see in the new product? > > Think big. > > Jesse _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
