Currently we're using RT 3.4.5, and I'm having some issues with scrips, particularly on a Queue called Tech.
Here's what I'd like to happen: Condition: On Transaction Action: Notify Ccs Template: Global Template Blank Stage: TransactionCreate <----(Wondering if this is a problem or not) Should send to a secondary queue on another server for tracking purposes, which is defined as a permanent CC for that specific queue. The only time that a Notify CC happens is when I'm replying. Never on a resolve/comment action, and I'm not sure why. I've got the user created that I'm looking to use for this purpose, but it only seems to run the CC action on a reply only, never any other transaction. Any suggestions would be great, if more info is needed, I can give that as well. Curt L. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
