On May 11, 2007, at 9:40 AM, Stephen Turner wrote:
At Thursday 5/10/2007 03:32 PM, Tim Wilson wrote:Hi everyone,My organization has a need for some custom perl scripts that would create RT tickets with some custom fields populated from a web form. It seems like the RT CLI might be the way to go.My perl skills are rudimentary at best, so I'm wondering how I could go about hiring someone else to develop the script for me. Is that kind of thing OK to post on the list? Maybe we could use [RFP] or [JOB] in the subject line to differentiate them. Do we need an RT marketplace somewhere to this purpose?Jesse, other RT gurus, I'm open to suggestions. -TimHello Tim,Dirk Pape's ExtractCustomFieldValues contribution does exactly what you describe, without the need for any external scripts. See http:// wiki.bestpractical.com/index.cgi?Contributions under ScripActions.
And we've actually had occasion to package and extend Dirk's contribution:
http://search.cpan.org/~falcone/RT-Extension- ExtractCustomFieldValues-1.6/
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