Hello Steven, very nice workaround ! until we get a pure Ajax online editor (!) I am going to test this trick - this might interest some people here. As I did not test these text areas before, I did not guess there was a "Save" button ! Thanks a lot !
--- Robert GRASSO System Engineer CEDRAT 15, Chemin de Malacher - Inovallee - 38246 MEYLAN Cedex - FRANCE Tel: +33 (0)4 76 90 50 45 Fax: +33 (0)4 76 90 16 09 mailto:[EMAIL PROTECTED] --- Support service : mailto:[EMAIL PROTECTED] Commercial service : mailto:[EMAIL PROTECTED] Web site : http://www.cedrat.com > -----Original Message----- > From: Stephen Turner [mailto:[EMAIL PROTECTED] > Sent: Wednesday, June 06, 2007 3:29 PM > To: Robert Grasso; Jesse Vincent; RT Users > Subject: RE: [rt-users] RT 4 [Draft tickets] > > > At Friday 6/1/2007 09:40 AM, Robert Grasso wrote: > >oh well, I am very late with my answer, but I had this thought right > >now : so I don't know if this request has been submitted > >already : > > > >my users would deeply appreciate being able to temporarily SAVE a > >draft ticket, just to protect against a power shortage, sudden > >interruptions, and such; I mean : one is writing a long email (this > >is regularly the case in our scientific business), this takes > >time, and from time to time people would like to click on some > >"Save" button or link, so that they can be sure they will get their > >mail back whatever can happen. > > > >For the moment some of them use to write their email into > >MS-Outlook, save it regularly with Ctrl-S, and when they are satisfied > >they copy it into the ticket and send it - but this is not a very > >satisfying workaround > > Hello all, > > I'm not sure why this generated so much controversy; it seems like a > reasonable feature request. We had a similar one from our Help Desk, > and we came up with this solution/workaround: > > We created a "text area" custom field called Scratchpad. The usage is > that anyone concerned about losing a long reply can type into this > field, hitting Save as often as they want. When they've finished > composing the message, they can copy & paste into the ticket's > message/reply box and send. > > The copy/paste might be a pain, but it wouldn't be too hard to add a > control that would do the copy for you. > > Steve > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
