[Thanks for not cc'ing me explicitly, one copy via the list will do just fine.]
> well, whether it sucks or not, when you give your staff access to some > software, they begin using it, that's all - then when you detect weaknesses > in the soft, As far as I can see, the weakness, as you call it, is not intrinsic to RT, but should be addressed at the Web browser level, and as Toby Darling already pointed out, there is an extension to Firefox that solves the problem in a much more global manner. I don't know about you and/or your users, but I practically never use the RT web interface to answer tickets - I use email nearly 100% of the time, precisely because I have much better tools available for writing email (including, but not limited to, support for temporary saves and therefore crash resistance). Attempting to address this issue in RT is, in my opinion, simply not the right place to do it. (Of course I should mention that our RT is configured so that every- body in the IT support team get copies of new tickets and all ticket correspondence in their email already. I do realize doing this would be impractical or even impossible with a wider support personnel base and/or significantly larger amounts of ticket traffic.) -- Atro Tossavainen (Mr.) / The Institute of Biotechnology at Systems Analyst, Techno-Amish & / the University of Helsinki, Finland, +358-9-19158939 UNIX Dinosaur / employs me, but my opinions are my own. < URL : http : / / www . helsinki . fi / %7E atossava / > NO FILE ATTACHMENTS _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com