At Wednesday 6/20/2007 05:23 PM, Roger Gammans wrote:
On Wed, Jun 20, 2007 at 01:33:05PM -0700, Kenneth Crocker wrote:
> also recorded in the ticket history. All well and good. The scrip we use
> for ticket creation specifies "AutoReply to Requestor" and that, too,
> works as expected. In an effort to create a little consistency, I
> changed the action for the "on create" scrip from "AutoReply to
> Requestor" to "Notify Requestor". Goodness! You'd think I had cut the
>[snip]
> know why this change should make such a difference in the result?" I
> really thought the two were a bit redundant, but obviously not. help???
Hmm.
This explains stuff I've seen recently.
ahh, yup , after RTFSource I can see the difference is that
the Notify action suppresses sending and email to the creator
of the tranasaction, where as AutoReply doesn't.
At least I think thats it..
`
Yes, that's the intent -
Steve
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