Kevin Falcone wrote: > > On Jul 9, 2007, at 10:06 AM, Gary Oberbrunner wrote: > >> Hi folks -- is there a hook to filter or process the ticket history texts >> (email bodies) when they're displayed? We'd like to turn certain >> pieces of >> text (identified by regex) into html links. > > You should be able to use the ModifyDisplay callback in > Tickets/Elements/ShowTransaction to do this.
Thanks, Kevin -- that looks like exactly what I need. I'll try it. Does anyone have a sample Callbacks/*/Elements/Ticket/ShowTransaction/ModifyDisplay callback? I don't really understand the calling convention, i.e. what are the args and what I'm supposed to return. Should I write a function, or is it just bare Mason/perl code? What are %INIT% and %ARGS% (I see those in some other callbacks)? Where do I get the actual ticket text (message body)? (I looked at the rt wiki page "CustomizingWithCallbacks" and it explains the proper file/dir to put the callback in, but doesn't say what it should look like.) thx, -- Gary _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
