So there is no way to make having a value in a custom field mandatory? I was hoping that the "validation" step would take care of this, but I guess that doesn't kick in until you manually enter something then it validates against what you have selected or entered.
----- Original Message ---- From: Andreas Vögele <[EMAIL PROTECTED]> To: [EMAIL PROTECTED] Sent: Tuesday, July 24, 2007 2:16:12 AM Subject: [rt-users] Re: Custom field problem Sean writes: > All, > > Not sure if this is two seperate questions or not. > > I am running RT 3.6.4. > > I am trying to create a custom field that I want to be > mandatory. Basically, Im not concerned if it's there when the ticket > is created, but when my RT admins close the ticket (always through > the GUI, not through email or anything) I want to make sure they > have selected one of the values. [...] You can write a scrip that reopens the ticket unless the custom field is set. This solution isn't nice but easy to set up. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ____________________________________________________________________________________Ready for the edge of your seat? Check out tonight's top picks on Yahoo! TV. http://tv.yahoo.com/ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
