Validation works fine in our system, as do the Mandatory fields... I think we need more information regarding how your system is customized... For instance, what do you mean you've tried this on custom fields of "Ticket" and "Ticket Transaction" types. These types aren't available in our 3.6.4version, so I'm guessing they've been added/modified which might be breaking the validation/mandatory functions.
Have you tried either with a basic "Enter one value" or "Select one value" type custom field? Forrest On 7/24/07, Sean <[EMAIL PROTECTED]> wrote:
So there is no way to make having a value in a custom field mandatory? I was hoping that the "validation" step would take care of this, but I guess that doesn't kick in until you manually enter something then it validates against what you have selected or entered. ----- Original Message ---- From: Andreas Vögele <[EMAIL PROTECTED]> To: [EMAIL PROTECTED] Sent: Tuesday, July 24, 2007 2:16:12 AM Subject: [rt-users] Re: Custom field problem Sean writes: > All, > > Not sure if this is two seperate questions or not. > > I am running RT 3.6.4. > > I am trying to create a custom field that I want to be > mandatory. Basically, Im not concerned if it's there when the ticket > is created, but when my RT admins close the ticket (always through > the GUI, not through email or anything) I want to make sure they > have selected one of the values. [...] You can write a scrip that reopens the ticket unless the custom field is set. This solution isn't nice but easy to set up. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ____________________________________________________________________________________Ready for the edge of your seat? Check out tonight's top picks on Yahoo! TV. http://tv.yahoo.com/ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
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