You don't want $self->TransactionObj->Type eq "Queue" because Type can't be set to Queue.
You want $self->TransactionObj->Type eq "Set" & $self->TransactionObj->Field eq "Queue" and that should work, i think. f On 7/31/07, Mathew Snyder <[EMAIL PROTECTED]> wrote: > > I've created my template under Global. I've also set under Global the > scrip with: > Condition: On Queue Change > Action: Notify Requestors > Template: Global template: MoveToCCEng > Stage: TransactionCreate > > I need this to fire off only when a ticket is moved to the CCEng > queue. I'm > guessing that I need a Custom Condition which will check that the queue is > actually the one in question. However, I don't think I know what I should > be > making it look like. > > Perhaps > if (($self->TransactionObj->Type eq "Queue") and > ($self->TransactionObj->NewValue eq "CCEng")) { > return 1; > }else{ > return undef; > } > is what I'm looking for? But that doesn't work either. > > Can someone shed some light please? > > Thanks, > Mathew > -- > Keep up with me and what I'm up to: http://theillien.blogspot.com > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
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