Mathew;
Just apply the same you have there:
Condition: On Queue Change
Action: Notify Requestors
Template: Global template: MoveToCCEng
Stage: TransactionCreate
as a queue script on your CCEng queue and it should work, my guess is your template not working as a test a default template and see if it works ..
Good luck ;
Roy
Mathew Snyder wrote:
I had actually tried the queue specific scrip but it wasn't working so I changed
it to a global thinking that was the problem. That didn't work either.
Keep up with me and what I'm up to: http://theillien.blogspot.com
Roy El-Hames wrote:
Hi Mathew;
1- What don't you create a queue scrip/template instead of global one,
ie create you scrip with
Condition: On Queue Change
Action: Notify Requestors
Template: Global template: MoveToCCEng
Stage: TransactionCreate
in/on your CCEng Queue
2- If you have a defined Condition or/and action then the system wont
look in the custom boxes .. if you want custom condition then change the
Condition to User Defined.same for Action etc ..
Regards;
Roy
Mathew Snyder wrote:
I've created my template under Global. I've also set under Global the
scrip with:
Condition: On Queue Change
Action: Notify Requestors
Template: Global template: MoveToCCEng
Stage: TransactionCreate
I need this to fire off only when a ticket is moved to the CCEng
queue. I'm
guessing that I need a Custom Condition which will check that the
queue is
actually the one in question. However, I don't think I know what I
should be
making it look like.
Perhaps
if (($self->TransactionObj->Type eq "Queue") and
($self->TransactionObj->NewValue eq "CCEng")) {
return 1;
}else{
return undef;
}
is what I'm looking for? But that doesn't work either.
Can someone shed some light please?
Thanks,
Mathew
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