Hasn't anyone got a solution to this? I'm not the first to report this, after all...
On 24.07.2007 11:13:39, Benjamin Schieder wrote: > Hi List. > > I'm using RT 3.4.5 for a while now. Recently, load on the ticket > system has increased from a ticket a week to several tickets a > day. > > Now some users are experiencing problems with ticket creation. > When they create a new ticket using the webinterface, the ticket > is not always created. Mails are sent to users, but no ticket > appears in the database. > This has happened to several users in several different queues. > After a few (sometimes up to ten) retries, the ticket is finally > created and the mis-tries are also counted in the ticket numbers. > Example: Next ticket would be #300. Ticket creation fails 5 times, > then succeeds. Ticket number then is #305. > > I am, however, not able to reproduce this error on my workstation. > > The logfile indicates that "the mysql server has gone away". > Whatever that means. The MySQL server is located on the same machine > and spoken to via socket. > I've confirmed that CPU load was at near-100% idle and free RAM was > around 300 MB (according to `top'). > > A screenshot of the error is at: > https://pallas.crash-override.net/~blindcoder/RT-Fehler.jpg > The complete `debug'-level Logfile of an error (~170 kiB) is at: > https://pallas.crash-override.net/~blindcoder/log.txt > > > If any of you have an idea as to the root of the cause, I'd be > happy to hear about it :-) > > If there's an information needed that I missed, please also let me > know. > > > Greetings, > Benjamin > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com -- Benjamin 'blindCoder' Schieder Registered Linux User #289529: http://counter.li.org finger [EMAIL PROTECTED] | gpg --import -- /lusr/bin/brain: received signal: SIGIDIOT
pgpTPkc76gpYX.pgp
Description: PGP signature
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
