At Thursday 9/6/2007 04:02 PM, you wrote:
How would you best suggest that I notify a group of people via email
when a ticket is created in a particular queue? For most queues we
have made certain people AdminCCs for the entire queue, but then
they receive updates to everything. I just want a list of people to
get emails on ticket create, but not receive copies of every update
on every ticket.
I was thinking about using this:
http://wiki.bestpractical.com/view/SendEmailAction
But is there an already built in way to do this?
It's simpler to have this scrip:
On Create Notify Other Recipients with template MyTemplate
where MyTemplate has the recipients hard-coded (like the example in
that wiki page). There's no need to add a new scrip action to the database.
Steve
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