I'm still trying to sort through this. A little more info: *I'm logged in as root (SuperUser rights). *I've not assigned any rights to any other user or group (with one exception; see below). *I'm creating a ticket in one queue for which the Auto-ticket creation is configured. *I can see this ticket and do everything associated with it. *The queue into which the auto-created ticket goes has the following rights for everyone: CommentOnTicket, CreateTicket, ModifyTicket, OwnTicket, ReplyToTicket, SeeQueue, ShowTicket, ShowTicketComments, TakeTicket. *If I create a ticket directly in the auto-created ticket's target queue I can see it. *The only tickets which don't show up are those created automatically.
Any further assistance on this issue will be infinitely appreciated. Keep up with me and what I'm up to: http://theillien.blogspot.com Roy El-Hames wrote: > Matthew; > Have you looked at the permissions you have on that queue, do you have > Show Ticket right .. > Roy > > Mathew wrote: >> Does anyone have any thoughts on this? >> >> Keep up with my goings on at http://theillien.blogspot.com >> >> Mathew wrote: >> >>> I've applied the approval creation explanations on the wiki to an >>> auto-child ticket creation. However, the child tickets don't appear in >>> the queue I've set them to. Looking in the database, I see that the >>> tickets do exists and they are in the queue they are supposed to be in >>> but they aren't in the GUI. Anyone know what I should be looking at to >>> resolve this? >>> >>> >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [EMAIL PROTECTED] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> >> > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com