Mathew Snyder wrote: > I've followed the method laid out in the wiki for automated approvals in order > to create child tickets. > > I've created the following template: > ===Create-Ticket: Child > Subject: {$Tickets{'TOP'}->Subject} - Child > Depended-on-by: TOP > Status: new > Queue: TechOps > Type: ticket > Refers-To: {$Tickets{'TOP'}->Id()} > Content: This is a child ticket > ENDOFCONTENT > > And a scrip which makes use of it with the following settings: > Condition: On Create > Action: Create Tickets > Template: CreateChild (the template above) > > Custom Condition: > unless ( > ( $self->TransactionObj->Type eq "CustomField" > && $self->TransactionObj->Field == 9 ) > || $self->TransactionObj->Type eq "Create" > ) { > return 0; > } > > Custom action preparation code: > return 0 unless $self->TicketObj->FirstCustomFieldValue('CustomerCare Ticket > Type') =~ /Provisioning/i; > > Custom action cleanup code: > return 1; > > What I am looking for it to do is create the child tickets only if the initial > type of ticket is set to Provisioning. However, the child ticket is created > regardless of the ticket type. I'd also like it to not create a child if the > ticket comes in via email. > > Can someone point out the problems with my set-up that is causing it to break? > > Thanks > Mathew
I've changed the logic to: Custom condition: if (($self->TransactionObj->Type eq "CustomField" && $self->TransactionObj->Field == 9 && $self->TicketObj->FirstCustomFieldValue('Ticket Type')) eq "Provisioning")){ return 1; } else { return 0; } Custom action preparation code: return 1; Custom action cleanup code: empty But still get child tickets created regardless of the value of the "Ticket Type" CF. Keep up with me and what I'm up to: http://theillien.blogspot.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com