I'm trying to set up a cron job which will send an email to RT. This ticket
should spawn three child tickets. Technically, it works. The child tickets are
spawned however, it enters a loop and continuously spawns child tickets. I
think it is due to the condition I've created but I'm not sure.
I've created the following template
===Create-Ticket: Patch Testing for Windows - Child
Subject: {$Tickets{'TOP'}->Subject} - Windows - Child
Parents: TOP
Queue: SysEng
Type: ticket
Content: Time to test patches for our next Windows patch cycle
ENDOFCONTENT
===Create-Ticket: Patch Testing for Solaris - Child
Subject: {$Tickets{'TOP'}->Subject} - Solaris - Child
Parents: TOP
Queue: SysEng
Type: ticket
Content: Time to test patches for our next Solaris patch cycle
ENDOFCONTENT
===Create-Ticket: Patch Testing for Linux - Child
Subject: {$Tickets{'TOP'}->Subject} - Linux - Child
Parents: TOP
Queue: SysEng
Type: ticket
Content: Time to test patches for our next Linux patch cycle
ENDOFCONTENT
and the following scrip
Condition: User Defined
Action: Create Tickets
Template: PatchTestingChildren
Stage: TransactionCreate
Custom Condition:
if ($self->TransactionObj->Type eq "Create" && $self->TicketObj->Subject =~
/^Patch Testing for\s?/){
return 1;
} else {
return 0;
}
This is the script I'm running as my cron job:
#!/usr/bin/perl
use warnings;
use strict;
use MIME::Lite;
use DateTime;
my $dt = DateTime->now;
my $month_name = $dt->month_name;
my $emailTo = "[EMAIL PROTECTED]";
my $emailFrom = "[EMAIL PROTECTED]";
my $emailSubj = "Patch Testing for $month_name";
my $emailMsg = "Time to start testing patches for our next patch cycle.";
my $fullEmail = new MIME::Lite(From => $emailFrom,
To => $emailTo,
Subject => $emailSubj,
Data => $emailMsg);
$fullEmail->send("sendmail", "/usr/sbin/sendmail -t");
--
Keep up with me and what I'm up to: http://theillien.blogspot.com
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