That extra condition did the trick. Thanks. Mathew Keep up with my goings on at http://theillien.blogspot.com
Jacob Helwig wrote: > Try changing: > > Custom Condition: > if ($self->TransactionObj->Type eq "Create" && $self->TicketObj->Subject =~ > /^Patch Testing for\s?/){ > > To: > > Custom Condition: > if ($self->TransactionObj->Type eq "Create" && $self->TicketObj->Subject =~ > /^Patch Testing for\s?/ && $self->TicketObj->Subject !~ /Child$/){ > > > It looks like each child ticket matches your original condition, and the > custom condition will match each of them, when it runs, creating new child > tickets, etc, etc, etc. Just a thought. > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com