On 11/14/07, Kevin Squire <[EMAIL PROTECTED]> wrote: > In our situation, some of the default statuses of an Asset are either > "duplicates" or unused. For example; test and development would mean > the same thing to us, and we have no clue what a status of dr would be > :-) ) > > I found in the source the following: > # You can define new statuses and even reorder existing statuses here. > # WARNING. DO NOT DELETE ANY OF THE DEFAULT STATUSES. If you do, RT > # will break horribly. > > @ActiveStatus = qw(production development qa dr pilot test) unless > @ActiveStatus; > @InactiveStatus = qw(retired) unless @InactiveStatus; > > 1) I was wondering if the "DO NOT DELETE" would break AT ? (since the > piece seems to be a copy/paste of RT_Config.pm) >
It probably won't break AT. You might want to grep for those statuses in the code to be sure. > 2) Does changing = delete ? For example could we change "pilot" > to "storage" or would we just have to add a new Status to get > "storage" > You probably can remove pilot and add storage. -Todd > Our main goal is to have a status field for: > a) in production - i.e. out in the field being used > b) in repair - was in production, but has come back in to be fixed > c) ready to go - is sitting somewhere, ready to go into production at > any time. > d) development and qa are OK as is for us. > > of course, the current production status works for A above, but we are > trying to figure out what to do for B and C. > > -- > http://gentgeen.homelinux.org > > ############################################################# > Associate yourself with men of good quality if you esteem > your own reputation; for 'tis better to be alone then in bad > company. - George Washington, Rules of Civility > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: > > If you sign up for a new RT support contract before December 31, we'll take > up to 20 percent off the price. This sale won't last long, so get in touch > today. > Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. > > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
