Matt, You can either use a custom condition or use a conditional in your cleanup code.
-Todd On 11/26/07, Mathew Snyder <[EMAIL PROTECTED]> wrote: > I have a global scrip which applies to all of our queues. It basically forces > the status of a ticket to 'new' when it is moved to a different queue. For > the > most part this works well. However, I have a group which has "ownership" of > two > queues. One is our triage queue and the other is a queue for operational > support. > > Sometimes, a person will take ownership of a ticket prior to moving it from > triage. If this happens, it makes setting the status back to new moot since > the > original owner will likely retain ownership and continue working on the > ticket. > > With that in mind I'm trying to devise a condition which will check if the new > queue is the ops support queue and if the current owner is a: not Nobody and > b: > has the right to own a ticket in the ops support queue. Currently, the > condition for this scrip is 'On Queue Change'. In order to enact these other > conditions, will I have to use a custom condition and incorporate the > functionality of 'On Queue Change' or can I add the conditions to the Custom > action preparation code field and use it as an additional check? > > Or, can I simply use an 'unless' conditional in the Custom action cleanup code > field? > > -- > Keep up with me and what I'm up to: http://theillien.blogspot.com > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: > > If you sign up for a new RT support contract before December 31, we'll take > up to 20 percent off the price. This sale won't last long, so get in touch > today. > Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. > > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
