I haven't been able to sort this out. When I move a ticket from our triage queue to our TechOps queue it is still reset to new. Anyone have any thoughts on how to get this working?
Condition: On Queue Change Action: User Defined Template: Global template: Blank Stage: TransactionCreate Custom condition: Custom action preparation code: return 1; Custom action cleanup code: if ($self->TransactionObj->Type eq "Set" && $self->TransactionObj->Field eq "Queue") { if ($self->TransactionObj->NewValue eq "TechOps" || $self->TicketObj->Owner != 10) { return 0; }else{ $self->TicketObj->SetStatus('new'); return 1; } } Keep up with me and what I'm up to: http://theillien.blogspot.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com