Hi Max,
This is possible and probably not too difficult.
You can get the "To:" addresses from the original e-mail using:
my @OriginalTo =
$self->TicketObj->Transactions->First->Attachments->First->GetHeader('To');
or if this is an "On Create" scrip, you might be able to use (this is
untested):
my @OriginalTo = $self->TransactionObj->GetHeader('To');
This will give you an array @OriginalTo of all the addresses that were on
the "To:" header. If the e-mail had several addresses then you'll have to
figure out which one you want.
Then do your queue and owner assignments like this:
$self->TicketObj->SetOwner($username);
$self->TicketObj->SetQueue("support");
So an e-mail sent to [EMAIL PROTECTED] would end up in your "support"
queue assigned to user "[EMAIL PROTECTED]". Warning - This will cause
RT to try this assignment on _every_ new ticket sent to it. If this is not
what you want, then you need to do some conditional checking to make sure
that the $username is one of your support techs and then bail if it's not
the case.
This might need some tweaking, but the basic recipe should work.
Regards,
Gene
At 11:08 AM 12/4/2007, Max Clark wrote:
I've been digging through the wiki but I have yet to find a solution
to this. Is it possible to autoassign a user based on the to: address?
I want to be able to send email to [EMAIL PROTECTED] which will create a ticket
in the support queue assigned to foo.
Thanks in advance,
Max
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