Thank you. I will work on this today. On Dec 4, 2007 12:18 PM, Gene LeDuc <[EMAIL PROTECTED]> wrote: > Hi Max, > > This is possible and probably not too difficult. > > You can get the "To:" addresses from the original e-mail using: > my @OriginalTo = > $self->TicketObj->Transactions->First->Attachments->First->GetHeader('To'); > > or if this is an "On Create" scrip, you might be able to use (this is > untested): > my @OriginalTo = $self->TransactionObj->GetHeader('To'); > > This will give you an array @OriginalTo of all the addresses that were on > the "To:" header. If the e-mail had several addresses then you'll have to > figure out which one you want. > > Then do your queue and owner assignments like this: > $self->TicketObj->SetOwner($username); > $self->TicketObj->SetQueue("support"); > > So an e-mail sent to [EMAIL PROTECTED] would end up in your "support" > queue assigned to user "[EMAIL PROTECTED]". Warning - This will cause > RT to try this assignment on _every_ new ticket sent to it. If this is not > what you want, then you need to do some conditional checking to make sure > that the $username is one of your support techs and then bail if it's not > the case. > > This might need some tweaking, but the basic recipe should work. > > Regards, > Gene > > > At 11:08 AM 12/4/2007, Max Clark wrote: > >I've been digging through the wiki but I have yet to find a solution > >to this. Is it possible to autoassign a user based on the to: address? > >I want to be able to send email to [EMAIL PROTECTED] which will create a > >ticket > >in the support queue assigned to foo. > > > >Thanks in advance, > >Max > >_______________________________________________ > >http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > >SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: > > > >If you sign up for a new RT support contract before December 31, we'll take > >up to 20 percent off the price. This sale won't last long, so get in touch > >today. > > Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. > > > > > >Community help: http://wiki.bestpractical.com > >Commercial support: [EMAIL PROTECTED] > > > > > >Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > >Buy a copy at http://rtbook.bestpractical.com > > > -- > Gene LeDuc, GSEC > Security Analyst > San Diego State University > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com