Hi;
We use one instance for 40 or so departments across 5 different sites in
2 countries ..based on queue/s per department
Worked well for the past 4 years.
With the right permissions , the look and feel as if it were different
instances.with the added bonus tickets can be shipped between different
queues and the maintenance is simpler.
Creating new queues, queue cf's, watchers and users are managed by the
sysadmins in the different sites, scrips are created and managed
centrally by me and my team.
Regards;
Roy
james machado wrote:
Hi All,
My question is both hypothetical and practical. I've got RT deployed in my
I.T. department doing what it does best and it's working well. I've put
feelers out to some other departments that I think could benefit from RT to
see if they would be interested in having it setup for them. I am finely
getting some positive responses so I'm looking for some guidance on
deployment options. I am trying to decide if I should share an instance of
RT among 1+ departments or create a new instance of RT for each department.
Hardware is not an issue either way, nor does it look like the traffic
volume will be an issue. These are all internally created tickets with no
Internet access to my RT instance. If Internet access were required then a
separate instance of RT would be desirable.
So what I am looking for from people who have either had this issue or
thought about it is: what factors you would take into account when deciding
on 1 or more instances of RT and why.
Thanks,
James
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