I have had to think about this a lot. Maintaining one RT with customizations for lots of different groups can be challenging. Maintaining multiple RT instances and trying to keep some customizations in sync across those instances can also be a bit of a pain.
So what it comes down to for me is risk. I can't have my externally facing customer service queues being screwed up by customization for my internal queues. So for me customer service gets its own instance and everyone else gets another instance. -Todd On 1/9/08, james machado <[EMAIL PROTECTED]> wrote: > > Hi All, > > My question is both hypothetical and practical. I've got RT deployed in > my I.T. department doing what it does best and it's working well. I've > put feelers out to some other departments that I think could benefit from RT > to see if they would be interested in having it setup for them. I am finely > getting some positive responses so I'm looking for some guidance on > deployment options. I am trying to decide if I should share an instance of > RT among 1+ departments or create a new instance of RT for each department. > Hardware is not an issue either way, nor does it look like the traffic > volume will be an issue. These are all internally created tickets with no > Internet access to my RT instance. If Internet access were required then a > separate instance of RT would be desirable. > > So what I am looking for from people who have either had this issue or > thought about it is: what factors you would take into account when deciding > on 1 or more instances of RT and why. > > Thanks, > > James > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com