Shame on me... :-( Tryed it out with this (re read your Mail ;-) !)
To: {$Ticket->CustomFieldValues('Occured in Module')->First->Description;} Subject: {$Ticket->Subject} A new ticket has been created in queue HAM.WEBDEV.KNLOGIN.SUPPORT. {$RT::WebURL}Ticket/Display.html?id={$Ticket->id} ------------- {$Transaction->Content()} And i get this error now :-( Jan 21 14:38:14 bruchtal-www3 RT: Template parsing error: RT::ObjectCustomFieldValue::Description Unimplemented in T. (template line 1) Stack: [/usr/lib/perl5/site_perl/5.8.5/DBIx/SearchBuilder/Record.pm:496] [template:1] [/opt/rt3/lib/RT/Template_Overlay.pm:392] [/opt/rt3/lib/RT/Template_Overlay.pm:313] [/opt/rt3/lib/RT/Action/SendEmail.pm:120] [/opt/rt3/lib/RT/ScripAction_Overlay.pm:234] [/opt/rt3/local/lib/RT/Scrip_Overlay.pm:493] [/opt/rt3/lib/RT/Scrips_Overlay.pm:239] [/opt/rt3/lib/RT/Transaction_Overlay.pm:173] [/opt/rt3/lib/RT/Record.pm:1461] [/opt/rt3/lib/RT/Ticket_Overlay.pm:746] [/opt/rt3/lib/RT/Interface/Web.pm:461] [/opt/rt3/local/html/Ticket/Display.html:71] [/opt/rt3/local/html/Ticket/Create.html:353] [/opt/rt3/share/html/autohandler:291] (/opt/rt3/lib/RT/Template_Overlay.pm:388) Argh...sometimes.... Torsten > Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), > Uwe Bielang (Stellv.), Bruno Mang, Alfred Manke, Thorsten Meincke, Mark > Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn (Stellv.), Sitz: Bremen, > Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persönlich > haftende Gesellschaft: Kühne & Nagel A.G., Sitz: Contern/Luxemburg > Geschäftsführender Verwaltungsrat: Klaus-Michael Kühne -----Ursprüngliche Nachricht----- > Von: Emmanuel Lacour [mailto:[EMAIL PROTECTED] > Gesendet: Montag, 21. Januar 2008 15:31 > An: Ham MI-ID, Torsten Brumm > Cc: rt-users@lists.bestpractical.com > Betreff: Re: [rt-users] Simple Question: CustomField of Type > SelectOneValue /How to get the Description from a Scrip/Template? > > On Mon, Jan 21, 2008 at 02:56:27PM +0100, Ham MI-ID, Torsten > Brumm wrote: > > Hi Emmanuel, > > The error message is getting better ;-) > > > > Jan 21 13:53:30 bruchtal-www3 RT: Template parsing error: > Can't locate object method "First" via package "Shipment" > (perhaps you forgot to load "Shipment"?) at template line 1. > Stack: [template:1] > > > > This is the correct Template, without any replacements: > > > > To: {$Ticket->FirstCustomFieldValue('Occured in > > Module')->First->Description;} > > You didn't write exactly what I said ;) > "$Ticket->CustomFieldValues", not "$Ticket->FirstCustomFieldValue". > > See the function FirstCustomFieldValue in lib/RT/Record.pm to > understand it. > > > -- > Emmanuel Lacour ------------------------------------ Easter-eggs > 44-46 rue de l'Ouest - 75014 Paris - France - Métro Gaité > Phone: +33 (0) 1 43 35 00 37 - Fax: +33 (0) 1 41 35 00 76 > mailto:[EMAIL PROTECTED] - http://www.easter-eggs.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com