Sadly, I'm not cool enough to get you a free TiVo. Mine wasn't even free
:P
I have Learning Perl, I'm just floundering and it's all starting to look
the same
Condition: on create
Action: User Defined
Templayte: Global template: Blank
Stage: TransactionCreate
my $to =
$self->TicketObj->Transactions->First->Message->First->GetHeader('To');
if ($to =~/[EMAIL PROTECTED]/)
{
$self->TicketObj->SetPriority(98);
}
return 1;
It doesn't error, but it seems to be ignored entirely. I used 'my', as
the global variable was throwing errors about global symbol requiring an
explicit package name. Perhaps it's working and not parsing right?
________________________________
From: Todd Chapman [mailto:[EMAIL PROTECTED]
Sent: Wednesday, January 30, 2008 12:23 PM
To: Kimberly McKinnis
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Scrip for escalating priority based on to
address from header
Kimberly,
I would starting by picking up a copy of Learning Perl. If you don't
know basic Perl syntax there is no way you will be able to write RT
scrips. Try:
if ($to =~ /[EMAIL PROTECTED]/) {
{
$self->TicketObj->SetPriority(98);
}
I'll write it for you if you send me an HD Tivo. ;)
-Todd
On 1/30/08, Kimberly McKinnis <[EMAIL PROTECTED]> wrote:
Because I have no idea what I'm doing. Without, I still receive
errors:
[Wed Jan 30 20:17:14 2008] [error]: Scrip 16 Commit failed:
Global symbol "$to" requires explicit package name at (eval 2305) line
1.
Global symbol "$Ticket" requires explicit package name at (eval
2305) line 1.
syntax error at (eval 2305) line 2, near "if $to "
Global symbol "$to" requires explicit package name at (eval
2305) line 2.
(/usr/lib/rt/RT/Action/UserDefined.pm:81)
________________________________
From: Todd Chapman [mailto:[EMAIL PROTECTED]
Sent: Wednesday, January 30, 2008 11:58 AM
To: Kimberly McKinnis
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Scrip for escalating priority based on
to address from header
Why do you have a package statement?
And $Ticket should be $self->TicketObj.
On 1/30/08, Kimberly McKinnis <[EMAIL PROTECTED]> wrote:
I've read up on priorities, but nothing I've seen quite
fits my need. We have two email addresses that both go to the same
queue, an alert email and a support email. The alert email also SMS's my
mobile phone. I'd like to have RT check the to: address from the header
and set anything to the alert email to a high priority. Then I can do
things like a cron to check for untouched emails with a high priority
and alert us.
I've approached this with a user defined scrip in the
server queue:
Custom condition: return 1;
Custom action prep code: return 1;
Custom action cleanup code:
package RT::User;
my $to =
$Ticket->Transactions->First->Message->First->GetHeader('To');
if $to = ('[EMAIL PROTECTED]')
{
$self->TicketObj->SetPriority(98);
}
return 1;
When opening a new ticket, I see in rt.log:
[Wed Jan 30 18:56:16 2008] [error]: Scrip 16 Commit
failed: Global symbol "$to" requires explicit package name at (eval
2242) line 3.
Global symbol "$Ticket" requires explicit package name
at (eval 2242) line 3.
syntax error at (eval 2242) line 4, near "if $to "
Global symbol "$to" requires explicit package name at
(eval 2242) line 4.
(/usr/lib/rt/RT/Action/UserDefined.pm:81)
Obviously, I'm doing something very wrong, but I'm not
clear what. Could someone proofread this and let me know where I've gone
wrong? Thanks!
~~
Kimberly McKinnis
System Operations Engineer
Service Provider Division, TiVo Inc
408-519-9607
_______________________________________________
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Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from
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Buy a copy at http://rtbook.bestpractical.com
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
